Our establishment has limited seating and availability, and many of our sessions sell out. For this reason, we request that you cancel at least 24 hours before your scheduled session. This will allow us to offer your spot to another Customer. You may contact us during normal business hours to cancel.
Please note, we do not offer refunds. However, if you give us at least 24 hours notice of your need to cancel, we will credit your payment toward another session. However, if you do not cancel with at least 24 hours notice, you will lose any payments you have already made.
Terms and conditions-reasonable accommodations policy.
Shvaas Spa will provide reasonable accommodations to qualified patrons with disabilities. An individual with a disability is a person who:
(1) has a physical or mental impairment that substantially limits one or more major life activities; or
(2) has a record of such an impairment; or
(3) is regarded as having such an impairment.
Shvaas Spa is committed to providing reasonable accommodations to its patrons to ensure that individuals with disabilities enjoy equal access to all services provided and will provide reasonable accommodations:
- When a patron with a disability needs a reasonable accommodation to obtain access to a service.
- A patron or another individual on behalf of the patron may request a reasonable accommodation.
Shvaas Spa will process requests for reasonable accommodations and will provide reasonable accommodations where appropriate in a prompt and efficient manner.
While all Services staff will oversee requests for reasonable accommodations, all management personnel must be familiar with this policy.
Thanks for purchasing our products at Shvaas Spa. In order to be eligible for a refund, you must return the product within 30 calendar days of your purchase. The product must be in the same new and unused condition that you received it and undamaged in any way.
After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement. For purchases made with gift cards or gift certificates, the refunded monies will be reapplied to the original gift card or gift certificate, no cash refunds are offered for gift cards or gift certificates. If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.
If you purchase a package of sessions, note it is nontransferable, however, it can be shared. Friends or family members are welcome to join you during a session, however they cannot receive services in your place. Packages expire one year from date of purchase.
We ask for your name, telephone number, home address, email address and age for competitions, sweepstakes, or newsletter sign ups. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests.
Your data will enable us, and our processors, to fulfill your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. We may also send you from time to time (by email or post) information about products and services and details of promotions and special offers from Shvaas Spa. If you do not wish to be contacted for these purposes, all email messages and email newsletters will contain information on how you can unsubscribe. In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud.
We may contract with other companies to provide certain services, including credit card processing, shipping, name and address verification, email distribution, market research and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Shvaas Spa. One of the purposes for which we may disclose your address and zip code details is to check against any Fraud Prevention Scheme. We may also disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.
Our Website is not intended for use by children under the age of 13, and we will not knowingly collect any information from any person below the age of 13.